#ALFIEAM19 in quotes

“Take the robot out of the human.”

James Dening (VP Europe, Automation Anywhere) said this as Sigrid Johansen (CCO, KNEIP) interviewed him on the impact of technology on the world of work alongside Jan Sturesson. James described RPA as an opportunity to take the robot out of the human and put human elements into robots. If we reallocate repetitive tasks – lacking creativity, but requiring high degrees of accuracy – from human to digital workers, we allow human workers to make the best use of their inherently human qualities, like empathy: by listening to each other, for example.