08.00 - 09.00

Registration and breakfast

09.00 - 09.10

Welcome and introduction

09.10 - 09.25

Chairperson’s introduction

  • Rafal Kwasny

    Rafal Kwasny Vice President, EMEA TA Head Franklin Templeton International Services

09.25 - 10.10

TA industry challenges and how to overcome them

What hurdles are we facing in TA and fund distributions?

  • New technologies: is market adoption the issue?
  • AML/KYC solutions: too much choice?
  • Regulation: can the mandatory be an opportunity?



10.10 - 10.40

New products and distribution trends

A focus on new products and distribution trends

  • Top-selling products
  • Active vs Passive funds
  • Growth of ESG and sustainable finance
  • Distribution channels in development
  • Luis Cavero

    Luis Cavero Joint General Manager Allfunds Bank International S.A.

10.40 - 11.10

Coffee break

11.10 - 11.40

AML/KYC Utilities and communication

  • Update on AML/KYC utilities and initiatives
  • Evolution of AML/KYC operating models
  • UBO register
  • 4th and 5th EU AML Directive



11.40 - 12.10

Trends in TA operations

  • Best opportunities for further automation – survey of Luxembourg TAs
  • Negative Media screening – Luxembourg market practice
  • Transfer Agency operational support for UBO register
  • Stock Transfers – support for single-leg transfer protocols



  • Valerie Hesse

    Valerie Hesse Head of Transfer Agency Product Brown Brothers Harriman

  • Finnola Lawlor

    Finnola Lawlor Director, Global Head of Fund Processing Services Societe Generale Securities Services

12.10 - 12.15

Chairperson’s wrap up and closing remarks

  • Rafal Kwasny

    Rafal Kwasny Vice President, EMEA TA Head Franklin Templeton International Services

12.15 - 14.00

Lunch break

14.00 - 14.05

Chairperson’s introduction

14.05 - 14.35

Meet the investors

Investor expectations – focus on millennials

  • Approach to savings
  • Preferred products
  • (Digital) distribution channels and appetite for D2C
  • Drivers of improved investor education
  • Vincent Ingham

    Vincent Ingham Director, Regulatory Policy European Fund and Asset Management Association (EFAMA)

Interviewed by:

14.35 - 15.15

Meet the distributors

Distributors of Luxembourg-domiciled funds have their say: what are their most pressing needs and challenges?



  • Matthew Jones

    Matthew Jones Vice President - Head of Business Services Franklin Templeton

  • Louis Wright

    Louis Wright Director Sales and Relationship Management Calastone

15.15 - 15.55

MiFID 2: What does this mean in practice for asset managers, distributors and TAs?

Some 18 months after MiFID 2 went live, we take stock of its impact

  • The role of the distributor: evolution and new players
  • Asset managers as product manufacturers
  • Defining target markets
  • Analysing distributors’ reporting
  • Demand on TAs for value-added services re. investor profiling and distribution markets
  • Changing distribution patterns
  • Have MiFID 2 and other regulatory initiatives reached their objectives in terms of cost transparency?



15.55 - 16.25

Coffee break

16.25 - 17.10

Meet the regulators

Regulatory developments

  • CSSF Circular 18/698 in its applicability to TAs
  • UBO register
  • FATF visit in Luxembourg in 2020
  • GDPR impact on TA activities
  • Luxembourg DLT law voted 14 February 2019



  • Isabelle Scherf

    Isabelle Scherf Global Head of Financial Crime Compliance Fidelity International

  • David Hagen

    David Hagen Head of IT Supervision and Support PSF Commission de Surveillance du Secteur Financier, (CSSF)

17.10 - 17.15

Chairperson’s wrap-up and closing remarks


Closing drink